| Frequently Asked Questions |
Q) What forms of payment do you accept at this website?
A) We accept Western union and Bank transfer at the moment.
Q) What quality are your products?
A) 98-99% minimum Guaranteed!
Q) What do you supply/sell?
A) We supply research compounds and research liquids for research purposes.
Q) Where do you ship?
A) We ship worldwide.
Q) How long does it take to process your orders?
A) Most orders are processed and shipped within 24-48 business hours .
Q)What is the shipping time?
A) Generally most orders reach destination within 3-5 days (or less) by EMS/TNT/Fedex/UPS, in other rare cases its 2-4 weeks depending on your local postal service and customs.
Q)Do you offer a shipping / 0% loss guarantee?
A) Yes we do. If a package is lost or seized by customs (extremely rare) we will reship. Our customer won`t face any loss.
Q) Can you tell me how to use your products during my research?
A) No we cannot. Research questions are beyond what we can provide on a knowledge basis. We supply the research products and cannot provide any information regarding use of them.
Q) Do the products I ordered need to be stored in a freezer?
A) Liquid chemicals should be stored at room temperature in a cool dry place away from direct sunlight. Solid Chemicals can be stored in the freezer for optimal shelf-life.
Q) What is the shelf life of your research compounds?
A) Most products` shelf life is one year.please check details in each product web.
Q) My order arrived after business hours, and was left at room temperature. However, the label on the product says it should be stored at -20℃. Is the product still good acceptable to use?
A) The storage temperatures that we indicate on our vial labels are the optimal conditions for long term storage. Many compounds are quite stable at warmer temperatures for short periods of time. |
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